Contact us with eConsult
You can contact a doctor, nurse or health professional online our online form
Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- phone us on 01992 464533 from 8am
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- phone us on 01992 464533 from 9am to 5pm
- fill out our online contact form
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01992 464533 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Requests for home visits should be made between 8:30am to 10:00am. Patients are reminded that it is preferable that consultations take place in the surgery where diagnostic facilities are ideal.
Emergency requests can be made at any time, but it is essential that the nature of the emergency is stated as home visits are usually restricted to Elderly, housebound, or seriously ill patient.
We cannot guarantee that one of our practice GP’s will attend as we use the Acute In-hours Visiting Service (AIVS) to support the GP’s when demand is high. AIHVS will visit with 6 hours of the visit being passed to them.
Due to increasing demand on primary care services and an ongoing national shortage of GPs we have had to outline a home visiting policy.
- Terminally ill
- Bedbound
- Severely ill and cannot be mobilised
Please remember that a doctor can see up to four patients in surgery in the time it takes to make one home visit.
Patients can also be examined more thoroughly in a surgery environment. This allows access to all your medical records including those held on computer.
Please help us to help you and our other patients by visiting the surgery whenever possible.
Transport/social problems
We cannot undertake home visits for reasons of convenience, lack of transport, or because simply a patient is a resident in a residential care home, sheltered accommodation or nursing home.
We will be happy to provide you with details of local taxi firms and volunteer car services. From experience, we are aware that relatives, neighbours or friends are often willing to help out.
Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.
If you are too ill to attend the surgery and require a home visit, please telephone before 10.00am, if possible. This will help the healthcare team to plan their visits for the day.
Late requests often lead to disruption of the appointment system and excessive waiting times for others.
A member of the healthcare team may telephone you prior to the visit to assess the need for a home visit and may decide that it would be better to see you at the surgery.
Alternatively it may be that your problem can be dealt with by telephone advice and also prepares the health professional to collect some information required as necessary for the visit.
We cannot guarantee that one of our practice GP’s will attend as we use the Acute In-hours Visiting Service (AIVS) to support the GP’s when demand is high. AIVS will visit with 6 hours of the visit being passed to them.
We would like to stress that no patient in definite need of a home visit will be refused.
